Please read our returns policy carefully before placing an order:
1.1 If you wish to return an item then you should email us at firstname.lastname@example.org to notify us of the return within 2 days of receiving the goods. Please make it clear if you require an exchange, voucher or refund for the item. Item needs to be returned to us within 7 days. Please read below to see which items can be returned as some restrictions apply due to hygiene reasons.
1.2 There is a zero tolerance policy for the return of earrings and nose chains/pieces due to hygiene reasons as all our earrings are pierced products. This includes tikka sets and necklace sets as they both contain earrings. PLEASE NOTE that these cannot be returned or exchanged for hygiene and safety. We cannot accept returns on these items even if you request to return just the earrings from the full set. If your earrings are faulty or damaged on arrival, please email at email@example.com within 2 days of receiving your package so we can help resolve this problem. Customer is responsible for the return/exchange postal cost return and to re ship if requesting an exchange. Please obtain proof of shipping so it reaches us securely.
1.3 Any items returned without prior notice in writing will not be accepted.
1.4 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 2 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
1.5 We will refund the purchase price to you within 10 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.
1.6 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
1.7 Items should be returned in their original packaging to ensure they are adequately protected in transit.
1.8 Items should be returned new, unused, and with all the original packaging materials intact. Returns that are damaged or soiled will not be accepted and may be sent back to the customer. Please check to see which items cannot be returned in 1:2.
1:9 We aim to process orders the same day or next day depending on delivery options. Please do not place orders in mind to cancel. Once the order is shipped it cannot be cancelled. If you wish to return eligible items (read 7:2) refund will be issued on arrival. Buyer is responsible for return & exchange postage.
1.10 Custom orders that have been designed for you (design, colour or size) cannot be returned or cancelled as they are ordered for you. Please ensure you are 100% satisfied with the choices and decisions as they cannot be changed after the order has been placed.
Orders placed after the 30th November for Christmas gifts can be returned up to 3rd January providing they are pieces that can be returned or exchanged. (No nose chains/pieces, earrings, earring sets or necklace sets